109 South Scott Street, Suite C5
Spokane, WA 99202 509.761.3784
About The Cleaning Authority of Spokane
Your Satisfaction Is 100% Guaranteed
The Spokane office of The Cleaning Authority has been open since 2003 and is currently serving approximately 600 customers in the greater Spokane area. Mark and his wife, Sue, are both Spokane natives who attended WSU and UW. Our two boys, also Spokane natives, attended Lewis and Clark High School and graduated from the University of Washington.
Our goal for each and every customer we serve is to provide the best quality clean with excellent and unmatched customer service. Our total quality approach to the daily operations makes us the benchmark in the residential cleaning business. Using this approach, we have achieved the coveted TCA franchise MARK OF EXCELLENCE AWARD for 7 years and counting (2006-2012) for outstanding customer service and quality of cleans. We are also proud to be the recipient of the first annual national Helping Hands Award which awards the office showing outstanding community service outreach.
Each team member of our cleaning staff attends a Certified Professional Housecleaner (CPH) course. This course is extremely rigorous. Each employee must attend 12 lessons and pass each lesson test twice with a 100%. Then each must pass a final exam and two random in-home inspections. Our CPH trained staff will meet or exceed your high standards. Each clean we perform is backed by a 100% satisfaction guarantee. We realize the quality of clean and fundamentally sound customer service is what makes our service such a success.
As business owners, our priority is always our customers. We meet personally with each prospective customer whenever possible; we strongly believe in one-on-one contact. We also perform periodic random inspections of our teams. These random inspections are viewed as another set of eyes for your satisfaction. We are accredited with the BBB and have an A+ Rating. We also have an A rating on Angie's List!